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Customizing the customer service user interface

  • Module

    Customizing the customer service user interface

    2 Topics

    15 mins

    Visible to: All users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Customizing the sales process

  • Module

    Customizing the sales process

    1 Topic

    10 mins

    Visible to: All users
  • The first steps in implementing a Pega Sales Automation™ application typically involve a gap analysis. The outcome of the gap analysis often contains...

The Data Model

Dashboards

  • Module

    Dashboards

    4 Topics

    25 mins

    Pega Process Mining Visible to: All users
  • Dashboards in Pega Process Mining present meaningful information in a visually appealing form and help you to see relationships in the data. For...

Data management using Data Sets

  • Module

    Data management using Data Sets

    1 Topic

    15 mins

    Pega Platform Visible to: All users
  • Data Sets help you to manage and define collections of records. They enable data abstraction, representing data stored in different sources and...

Data processing using Data Flows

  • Module

    Data processing using Data Flows

    2 Topics

    25 mins

    Pega Platform Visible to: All users
  • Data Flows are scalable data processing pipelines that read, process, and write data from various sources. They consist of components that transform...

Validating data against business logic

Validating data in Dev Studio

Saving data to a system of record

Datenmodell anzeigen

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