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Looking for instructor-led training?
5 hrs 20 mins
Continue learning about case management using Pega Platform™.
1 hr 30 mins
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
3 hrs 54 mins
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...
Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
1 hr 15 mins
Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
1 hr 40 mins
Decision tables and decision trees are fundamental to enforcing business decisions. You can use these decision rules in flows, routers, activities...
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is...
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