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Best practices for building accessibility into Pega applications

  • Module

    Best practices for building accessibility into Pega applications

    5 Topics

    1 hr 15 mins

    Visible to: All users
  • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Business case for accessibility

  • Module

    Business case for accessibility

    3 Topics

    35 mins

    Visible to: All users
  • Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...

Case Life Cycle design for Business Architects

Customizing the user interface for Business Architects

Displaying data with Constellation for Business Architects

Adding a duplicate Case search for BAs

Adding optional actions to a workflow for BAs

Configuring Primary Fields for BAs

  • Challenge

    Configuring Primary Fields for BAs

    4 Tasks

    10 mins

    Visible to: All users
  • During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...

Controlling the workflow based on a business context for BAs

  • Challenge

    Controlling the workflow based on a business context for BAs

    2 Tasks

    15 mins

    Visible to: All users
  • When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...

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