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Voice AI components

  • Module

    Voice AI components

    2 Topics

    15 mins

    Visible to: All users
  • Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

Working with a deployment pipeline

  • Module

    Working with a deployment pipeline

    6 Topics

    39 mins

    Visible to: All users
  • In this module, learn how to create and edit a deployment pipeline. You also learn how to configure an application task and resolve intermediate...

Working with the Merge pipeline

  • Module

    Working with the Merge pipeline

    5 Topics

    34 mins

    All Products Visible to: All users
  • In this module, you will learn how to perform the following tasks:

    • Create and edit a Merge pipeline
    • Work with a branch, and then submit the branch...

Working with Voice AI models

  • Module

    Working with Voice AI models

    2 Topics

    15 mins

    Pega Customer Service 8.8 Visible to: All users
  • You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

Accessing PDF data with automations

  • Challenge

    Accessing PDF data with automations

    5 Tasks

    15 mins

    Pega Robotic Automation 19.1 Visible to: All users
  • The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...

Adding and configuring adapters

Adding framework components to a solution

Applying advanced automation techniques and best practices

  • Challenge

    Applying advanced automation techniques and best practices

    5 Tasks

    35 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • While running the Robotic Banking automation, you decide that reorganizing the project will improve efficiency and better align with best practices...

Configuring and managing a deployment pipeline

  • Challenge

    Configuring and managing a deployment pipeline

    8 Tasks

    15 mins

    Visible to: All users
  • As a Release Manager, you are responsible for managing the application deployment pipelines with the help of the Deployment Manager. You have an...

Configuring organization structure

  • Challenge

    Configuring organization structure

    6 Tasks

    15 mins

    Visible to: All users
  • For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...

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