Pega Platform™ generates application code in the background by using Rules that describe how the application functions. In App Studio, Rules are...

This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

This module outlines the concepts, importance, and the implementation of DevOps practices.

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

In this module, you learn about the following aspects of Deployment Manager:

• Using the privileges that control access to the features available on...

In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...

Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...