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Script adherence

  • Module

    Script adherence

    3 Topics

    20 mins

    Visible to: All users
  • Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Sharing of work between users in Robot Manager

  • Module

    Sharing of work between users in Robot Manager

    5 Topics

    30 mins

    Pega Robot Manager 8.8 Visible to: All users
  • Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels. Manage deployed...

Solutions and projects

Suggested cases

  • Module

    Suggested cases

    3 Topics

    25 mins

    Visible to: All users
  • Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Suggested knowledge articles

  • Module

    Suggested knowledge articles

    3 Topics

    20 mins

    Visible to: All users
  • Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

Unit-Test-Regeln

Testing practices for Pega applications

  • Module

    Testing practices for Pega applications

    4 Topics

    41 mins

    All Products Visible to: All users
  • This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...

The Deployment Manager pipeline

  • Module

    The Deployment Manager pipeline

    5 Topics

    38 mins

    Visible to: All users
  • This module covers the pipeline in Deployment Manager that has three elements to it, the application, the environments, and the process model. You...

Toolbox usage for basic automations

Toolbox usage for simple automations

  • Module

    Toolbox usage for simple automations

    8 Topics

    50 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • When presented with a new project, developers and coders enter code; they use the language methods and functions in standard language format and...

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