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Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...
In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track actions...
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Instructor Led Training
The Pega Mentored Training program allows Pega developers to remain on billable projects while still developing their skills in a timely manner. This...
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