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Deployment Manager for DevOps

  • Mission

    Deployment Manager for DevOps

    8 Modules

    3 Challenges

    5 hrs 42 mins

    Pega Platform 8.8 Visible to: All users
  • Learn how to use DevOps to reduce the time to market for new features without compromising quality or end-user experience. With DevOps, as with Pega...

Pega Test Automation

  • Mission

    Pega Test Automation

    7 Modules

    3 Challenges

    5 hrs 9 mins

    Visible to: All users
  • With test automation, you automate repetitive but necessary tasks in a standardized process that is already set up or perform additional testing that...

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Modules

    3 hrs 20 mins

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

System Architect

Application quality practices

  • Module

    Application quality practices

    5 Topics

    40 mins

    All Products Visible to: All users
  • This module provides an overview of application quality and application testing processes. It explains the significance of building test cases that...

Applying the advanced features of test automation

  • Module

    Applying the advanced features of test automation

    4 Topics

    25 mins

    All Products Visible to: All users
  • Learn how you can integrate Pega unit tests, scenario tests, test coverage, and quality metrics with continuous integration and delivery (CI/CD) in...

Configuring common phrases for agents

Creating custom tabs

  • Module

    Creating custom tabs

    2 Topics

    25 mins

    Visible to: All users
  • Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Customizing the customer service user interface

  • Module

    Customizing the customer service user interface

    2 Topics

    15 mins

    Visible to: All users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Deployment Manager

  • Module

    Deployment Manager

    4 Topics

    38 mins

    All Products Visible to: All users
  • This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

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