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Building the customer analytical data model

  • Module

    Building the customer analytical data model

    9 Topics

    1 hr 55 mins

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • Module

    Building the Customer Insights Cache

    9 Topics

    1 hr 45 mins

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Implementing service requests

  • Module

    Implementing service requests

    3 Topics

    20 mins

    Pega Customer Service 8.7
    Visible to: All users
  • In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Pega Customer Service Case Management Edition introduction

  • Module

    Pega Customer Service Case Management Edition introduction

    3 Topics

    20 mins

    Pega Customer Service 8.7
    Visible to: All users
  • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Adding a new property to an existing entity

Creating a new entity

Importing customer data from a CSV

Managing application data

  • Socratic Module

    Managing application data

    4 Learning Objectives Visible to: All users
  • Pega Platform™ applications can manage and validate the data selected or entered during Case processing to ensure that the workflow results in the...

Mentored Training: Lead System Architect

  • Instructor Led Training

    Mentored Training: Lead System Architect

    16 days

    Pega Infinity
    Visible to: All users
  • The Pega Mentored Training program allows Pega developers to remain on billable projects while still developing their skills in a timely manner. This...

Mentored Training: Senior System Architect

  • Instructor Led Training

    Mentored Training: Senior System Architect

    12 days

    Pega Infinity
    Visible to: All users
  • The Pega Mentored Training program allows Pega developers to remain on billable projects while still developing their skills in a timely manner. This...

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