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Application Development Intermediate

Modular Enterprise Reuse Foundation

  • Mission

    Modular Enterprise Reuse Foundation

    4 Modules

    2 hrs 25 mins

    Visible to: All users
  • This mission presents the foundational knowledge required to understand Pega's guidance on enterprise reuse and modular business architecture best...

Building the customer analytical data model

  • Module

    Building the customer analytical data model

    9 Topics

    1 hr 55 mins

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • Module

    Building the Customer Insights Cache

    9 Topics

    1 hr 45 mins

    Pega Customer Decision Hub '23 Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Creating a Rule

Implementing service requests

  • Module

    Implementing service requests

    3 Topics

    20 mins

    Pega Customer Service 8.7 Visible to: All users
  • In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Pega Customer Service Case Management Edition introduction

  • Module

    Pega Customer Service Case Management Edition introduction

    3 Topics

    20 mins

    Pega Customer Service 8.7 Visible to: All users
  • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Reviewing log files

Adding a new property to an existing entity

  • Challenge

    Adding a new property to an existing entity

    4 Tasks

    20 mins

    Visible to: All users
  • U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...

Creating a new entity

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