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Creating Customer Service data sources

  • Module

    Creating Customer Service data sources

    1 Topic

    10 mins

    Visible to: All users
  • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

Integrating external data

  • Module

    Integrating external data

    2 Topics

    20 mins

    Pega Customer Service 8.8
    Visible to: All users
  • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Voice AI components

  • Module

    Voice AI components

    2 Topics

    15 mins

    Visible to: All users
  • Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

Mentored Training: Lead System Architect

  • Instructor Led Training

    Mentored Training: Lead System Architect

    16 days

    Pega Infinity
    Visible to: All users
  • The Pega Mentored Training program allows Pega developers to remain on billable projects while still developing their skills in a timely manner. This...

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