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Instructor Led Training

Case Management

Artificial Intelligence

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Language

English
日本語
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Library

Product Training

Type

Mission

Module

Challenge

Instructor Led Training

Skill Level

Beginner

Advanced

Product

Capability

Artificial Intelligence

Voice AI

Case Management

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Email

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User Experience

Role

Customer Service Developer

Case Management Intermediate

Mission

Case Management Intermediate

5 Modules

5 Challenges

5 hrs 15 mins

Pega Platform 8.7 (English) Pega Platform 8.7 (日本語) Pega Platform 8.7 (Español) Pega Platform 8.6 (English) Pega Platform 8.6 (日本語) Pega Platform 8.5
Visible to all users
Continue learning about case management using Pega Platform™.

Note: The example applications and challenge applications in this mission are built on...

Pega Voice AI

Mission

Pega Voice AI

8 Modules

2 hrs 50 mins

Pega Customer Service 8.7
Visible to all users
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Senior System Architect

Instructor Led Training

Senior System Architect

10 days
Pega Platform 8.8 Visible to all users
Prepare for the Certified Pega Senior System Architect (CPSSA) exam by learning how to improve Pega Platform™ implementation skills.

Explore how to...

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About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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