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Case Management

Artificial Intelligence

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Language

English
日本語
Español

Library

Product Training

Type

Mission

Module

Challenge

Instructor Led Training

Skill Level

Beginner

Advanced

Product

Capability

Artificial Intelligence

Voice AI

Case Management

Conversational Channels

Email

Data Integration

Decision Management

Enterprise Application Development

Dev/Designer Studio

Low-Code App Development

Mobile

Next Best Action

Reporting

Robotic Process Automation

Security

User Experience

Role

Customer Service Developer

Senior System Architect

Case Management Intermediate

Mission

Case Management Intermediate

5 Modules

5 Challenges

5 hrs 15 mins

Pega Platform 8.8 Pega Platform 8.7 (English) Pega Platform 8.7 (日本語) Pega Platform 8.7 (Español) Pega Platform 8.6 (English) Pega Platform 8.6 (日本語) Pega Platform 8.5
Visible to: All users
Continue learning about case management using Pega Platform™.

Pega Voice AI

Mission

Pega Voice AI

8 Modules

2 hrs 50 mins

Pega Customer Service 8.7
Visible to: All users
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

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About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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