Continue learning about case management using Pega Platform™.

In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...

Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...

Decision tables and decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...

In Pega Platform™, you can add pre- and post-processing actions to a flow action to manipulate data. These actions enable you to add related tasks to...

Learn how Pega Platform™ manages multiple users accessing the same case, and configure case locking to avoid potential conflicts in production...

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...