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5 hrs 15 mins
Continue learning about case management using Pega Platform™.
2 hrs 35 mins
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
1 hr 30 mins
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
2 hrs 50 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...
An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
Learn how to configure an application ruleset to package for distribution and learn about the impact the configuration has during development and run...
Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...
Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...
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