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Artificial Intelligence

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Language

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Library

Product Training

Type

Mission

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Product

Capability

Artificial Intelligence

Voice AI

Case Management

Conversational Channels

Email

Data Integration

Data Management

Decision Management

DevOps

Enterprise Application Development

Dev/Designer Studio

Low-Code App Development

Mobile

Next Best Action

Reporting

Robotic Process Automation

Security

System Administration

Installation and Deployment

User Experience

Role

Customer Service Developer

Pega Voice AI

Mission

Pega Voice AI

8 Modules

3 hrs 20 mins

Pega Customer Service 8.8 Pega Customer Service 8.7
Visible to: All users
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

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About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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