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Voice AI Constellation Case Management Advanced (Clear filters)

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Skill Level

Capability

Role

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Challenges

    1 hr 30 mins

         Pega Customer Service 8.7 Visible to: All users

  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Coexistence for Constellation service requests

  • Module

    Coexistence for Constellation service requests

    5 Topics

    40 mins

         Pega Customer Service 8.8 Visible to: All users

  • Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...

Coexistence for Theme UI-Kit service requests

  • Module

    Coexistence for Theme UI-Kit service requests

    4 Topics

    30 mins

         Visible to: All users

  • Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use your Pega Customer Service...

Voice AI components

  • Module

    Voice AI components

    2 Topics

    15 mins

         Visible to: All users

  • Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
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