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Case Management

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Language

English
日本語
Español

Library

Product Training

Type

Mission

Module

Challenge

Instructor Led Training

Skill Level

Beginner

Advanced

Product

Capability

Artificial Intelligence

Voice AI

Case Management

Conversational Channels

Email

Data Integration

Decision Management

Enterprise Application Development

Dev/Designer Studio

Low-Code App Development

Mobile

Next Best Action

Reporting

Robotic Process Automation

Security

User Experience

Role

Customer Service Developer

Senior System Architect

Case Management Intermediate

Mission

Case Management Intermediate

5 Modules

5 Challenges

5 hrs 15 mins

Pega Platform 8.8 Pega Platform 8.7 (English) Pega Platform 8.7 (日本語) Pega Platform 8.7 (Español) Pega Platform 8.6 (English) Pega Platform 8.6 (日本語) Pega Platform 8.5
Visible to: All users
Continue learning about case management using Pega Platform™.

Email Bots for Pega Customer Service

Mission

Email Bots for Pega Customer Service

4 Modules

3 Challenges

2 hrs 35 mins

Pega Customer Service 8.8 Pega Customer Service 8.7 Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Customer Service 8.4
Visible to: All users
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

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About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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