Skip to main content

Search

Case Management Intermediate

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Challenges

    1 hr 30 mins

    Pega Customer Service 8.7 Visible to all users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Robotic Solution Development for Citrix

  • Mission

    Robotic Solution Development for Citrix

    3 Modules

    3 Challenges

    3 hrs 35 mins

    Pega Robotic Automation 19.1 Visible to all users
  • Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Updating assignment routing

Overriding case urgency

Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren

Configuring parallel processing

Configuring case locking

Configuring flow action post-processing

Creating a new service request

  • Challenge

    Creating a new service request

    6 Tasks

    10 mins

    Visible to all users
  • U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice