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Case Management Intermediate

Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    7 Modules

    5 Challenges

    3 hrs 54 mins

    Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Configuring case locking

Configuring flow action post-processing

Configuring parallel processing

Creating a case from an email

Creating a new service request

Overriding case urgency

Routing email based on content

Suggesting a reply based on email content

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