In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...