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Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    7 Modules

    5 Challenges

    3 hrs 54 mins

    Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Voice AI

  • Mission

    Pega Voice AI

    7 Modules

    2 hrs 25 mins

    Pega Customer Service 8.7 Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Robotic Solution Development for Citrix

  • Mission

    Robotic Solution Development for Citrix

    3 Modules

    3 Challenges

    3 hrs 35 mins

    Pega Robotic Automation 19.1 Visible to all users
  • Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Accessing PDF data with automations

  • Challenge

    Accessing PDF data with automations

    5 Tasks

    15 mins

    Pega Robotic Automation 19.1 Visible to all users
  • The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...

Configuring application rulesets

Creating a case from an email

Creating a new application ruleset

  • Challenge

    Creating a new application ruleset

    3 Tasks

    10 mins

    Pega Platform 8.5 Visible to all users
  • Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...

Creating a robotic test solution for Citrix

  • Challenge

    Creating a robotic test solution for Citrix

    6 Tasks

    30 mins

    Pega Robotic Automation 19.1 Visible to all users
  • The client company ABC Enterprises needs a Citrix Robotic solution that allows users to manage their legacy applications. Create a test solution to...

Dismissing a Citrix logon window

  • Challenge

    Dismissing a Citrix logon window

    4 Tasks

    20 mins

    Pega Robotic Automation 19.1 Visible to all users
  • As a developer, you are tasked with creating a Citrix robotic solution for your company to allow users to manage a legacy application in a mixed mode...

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