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Customer Service Developer

  • Mission

    Customer Service Developer

    1 Mission

    6 Modules

    6 Challenges

    13 hrs

    Visible to all users
  • In this misson, students learn how to customize a Pega Customer Service™ application. Students use Dev Studio to create customer composite tabs...

Customer Service Low-Code Developer

  • Mission

    Customer Service Low-Code Developer

    2 Missions

    8 Modules

    8 Challenges

    10 hrs 10 mins

    Visible to all users
  • Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...

Email Bots for Pega Customer Service

  • Mission

    Email Bots for Pega Customer Service

    4 Modules

    3 Challenges

    2 hrs 40 mins

    Visible to all users
  • Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Lead System Architect

  • Mission

    Lead System Architect

    1 Module

    1 Challenge

    9 Missions

    44 hrs 25 mins

    Visible to all users
  • The Lead System Architect mission is an advanced mission for Pega certified senior system architects (PCSSA) who are ready to take on the Pega...

Pega Call

  • Mission

    Pega Call

    6 Modules

    2 hrs 45 mins

    Visible to all users
  • Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...

Pega Customer Decision Hub Foundation

  • Mission

    Pega Customer Decision Hub Foundation

    3 Modules

    4 Challenges

    2 hrs 35 mins

    Visible to all users
  • Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...

Pega Customer Service Foundation

Pega Sales Automation Foundation

Senior System Architect

  • Mission

    Senior System Architect

    20 Modules

    19 Challenges

    2 Missions

    36 hrs 35 mins

    Visible to all users
  • The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...

DevOps

  • Module

    DevOps

    5 Topics

    52 mins

    Visible to all users
  • This module outlines the concepts, importance, and the implementation of DevOps practices.

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