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Customer Service Low-Code Developer
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Mission
Customer Service Low-Code Developer
2 Missions
7 Modules
7 Challenges
8 hrs 50 mins
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Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...
Email Bots for Pega Customer Service
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Mission
Email Bots for Pega Customer Service
4 Modules
3 Challenges
2 hrs 40 mins
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Call
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Mission
Pega Call
6 Modules
2 hrs 40 mins
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Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
Senior System Architect
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Mission
Senior System Architect
20 Modules
19 Challenges
2 Missions
1 day 12 hrs 35 mins
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The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...