With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...

Payments for roadside assistance requests are covered for customers who have opted for the higher Gold coverage level. Customers with the Gold...

In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...

The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...

When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

Bei Pannenhilfe-Anfragen müssen die Kundenbetreuer (CSR, Customer Service Representatives) jedem Case einen Dienstleister zuweisen, die...

The  Tell Us More application and Instance Case Type is not Sweet Life's first project with Pega Platform™. They have a Create Product Case Type and a...

GoGoRoad stakeholders want to ensure customer satisfaction by allowing the application of discounts based on whether the service provider is on time...