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Duplicate and temporary cases

  • Module

    Duplicate and temporary cases

    4 Topics

    30 mins

    Visible to all users
  • Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is...

Configuring case approvals with an authority matrix

Extending service-level agreement configurations

  • Module

    Extending service-level agreement configurations

    4 Topics

    40 mins

    Visible to all users
  • In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...

Flow action processing

  • Module

    Flow action processing

    4 Topics

    35 mins

    Visible to all users
  • In Pega Platform™, you can add pre- and post-processing actions to a flow action to manipulate data. These actions enable you to add related tasks to...

Managing concurrent case access

  • Module

    Managing concurrent case access

    4 Topics

    30 mins

    Visible to all users
  • Learn how Pega Platform manages multiple users accessing the same case, and configure case locking to avoid potential conflicts in production...

Organization records

  • Module

    Organization records

    5 Topics

    35 mins

    Visible to all users
  • Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...

Parallel processing

  • Module

    Parallel processing

    4 Topics

    40 mins

    Visible to all users
  • Configure a stage to run multiple processes in parallel to allow users to perform tasks independently. You learn how to configure a workflow that...

Reviewing log files

  • Module

    Reviewing log files

    6 Topics

    45 mins

    Visible to all users
  • Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

Configuring case locking

  • Challenge

    Configuring case locking

    1 Task

    10 mins

    Visible to all users
  • At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...

Configuring flow action pre- and post-processing

  • Challenge

    Configuring flow action pre- and post-processing

    2 Tasks

    20 mins

    Visible to all users
  • Currently, the Candidate case type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the case at the...

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