In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:

• Before a Service Case is resolved, the system must copy...

With GoGoRoad, customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card...

In a recent DCO session, GoGoRoad SMEs confirmed that all of the data objects created at the GoGoRoad application level will be required to capture...

One of the most important elements of a Pega application is the Data Model. After Directly Capturing Objectives (DCO) sessions with several GoGoRoad...

During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...

With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...

The  Tell Us More application and Instance Case Type is not Sweet Life's first project with Pega Platform™. They have a Create Product Case Type and a...

Das Kundendienst-Team von GoGoRoad möchte mobilen Benutzern auf einer für Smartphones optimierten Benutzeroberfläche die in der Nähe ansässigen...

After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...