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Next-Best-Action on digital
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Module
Next-Best-Action on digital
2 Topics
25 mins
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Learn about a typical cross-selling use case on the web channel and its four phases of implementation to improve 1-to-1 customer engagement, drive...
Nurturing leads and opportunities
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Module
Nurturing leads and opportunities
5 Topics
30 mins
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Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...
Offline projects explained
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Module
Offline projects explained
4 Topics
45 mins
Pega Mobile Client -
Before you begin any offline-related project with Pega Mobile Client™, learn how offline-enabled applications represent a significant paradigm shift...
Optimizing AI in the NBA Framework
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Module
Optimizing AI in the NBA Framework
2 Topics
30 mins
Pega Customer Decision Hub 8.7 -
Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors. Input fields that are not directly...
Optimizing your next-best-action strategy
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Module
Optimizing your next-best-action strategy
3 Topics
30 mins
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Learn how to check the health of Pega Customer Decision Hub™ and improve the effectiveness of your next best actions.
Impact Analyzer, Scenario...
Organization of work for robots
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Module
Organization of work for robots
6 Topics
55 mins
Pega Robot Manager 8.8 -
Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...
Organizing your sales organization into territories
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Module
Organizing your sales organization into territories
1 Topic
10 mins
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Territories define the hierarchical structure used to organize the sales organization. Leads, opportunities, organizations, and accounts are all...
Outlook and Webex integration
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Module
Outlook and Webex integration
2 Topics
12 mins
Pega Sales Automation 8.7 -
The Pega Sales Automation™ Outlook add-in leverages the Pega Intelligent Virtual Assistant (IVA), which uses sentiment analysis and natural language...
Sharing action details with third-party distributors
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Module
Sharing action details with third-party distributors
2 Topics
30 mins
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Sending outbound communications through email and SMS has its challenges, including various operational, security, and legal requirements. Sometimes...
Pega 1:1 Operations Manager overview
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Module
Pega 1:1 Operations Manager overview
3 Topics
20 mins
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Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega...