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Looking for instructor-led training?
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Module
Accelerating revenue through channel partners
3 Topics
20 mins
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Organizations are turning to the power of Partner Relationship Management (PRM) to accelerate indirect revenue. PRM provides visibility and...
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Module
Accessing sourced data in a case
5 Topics
45 mins
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Optimize the retrieving, refreshing and persistence of data for case processing.
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Module
Achieving better results with Pega Sales Coach
2 Topics
15 mins
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Pega Sales Coach™ uses AI to evaluate seller performance by analyzing distinct actions that a typical sales representative takes each day. Pega Sales...
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Module
Activities
3 Topics
40 mins
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Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications.
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Module
Adapters
7 Topics
42 mins
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There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...
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Module
Adding an external data source to a data type
4 Topics
40 mins
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Configure data types based on external data models to simplify integration with external systems.
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Module
Adding members to the sales team
2 Topics
15 mins
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A user of Pega Sales Automation™ has an operator record that defines roles, territory affiliation, and data access. The user can be a member of your...
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Module
Adding more tracking time periods for contact policies
2 Topics
25 mins
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Learn about contact policies and how they are used in Pega Customer Decision Hub to improve the customer experience. Also, learn how to bypass the...
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Module
Adding optional actions to a workflow
3 Topics
25 mins
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Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.
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Module
App Factory advanced configurations
1 Topic
12 mins
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Utilize the DevOps, reuse, automation, and collaboration capabilities to get the most out of App Factory.