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Conduct usability testing

Configuring a CTI Link

  • Module

    Configuring a CTI Link

    2 Topics

    15 mins

    Visible to: All users
  • The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...

Configuring Pega Call

  • Module

    Configuring Pega Call

    5 Topics

    50 mins

    Visible to: All users
  • The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...

Creating Customer Service data sources

  • Module

    Creating Customer Service data sources

    1 Topic

    10 mins

    Visible to: All users
  • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

Defining a reporting strategy

Defining the authentication scheme

Defining the authorization scheme

Designing for specialization

Designing reports for performance

Designing the data model

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