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CDH Microjourney Workshop

  • Module

    CDH Microjourney Workshop

    2 Topics

    20 mins

    Visible to: All users
  • In this module, you learn about the concept of the CDH Microjourney Workshop, its position in the sales cycle, and how to perform the workshop.

CDH Solution Alignment Workshop

  • Module

    CDH Solution Alignment Workshop

    1 Topic

    10 mins

    Pega Customer Decision Hub 8.5 Visible to: All users
  • In this module, you learn about the concept of the Solution Alignment Workshop, its position in the sales cycle, and how to perform the workshop.

Center-out architecture

  • Module

    Center-out architecture

    6 Topics

    40 mins

    Pega Customer Service 8.8 Visible to: All users
  • The one certain thing in business is uncertainty. Navigating uncertainty takes agility, in order to respond quickly to new challenges in the “here and...

Client due diligence

Collaboration with users

Collections operations life cycle

  • Module

    Collections operations life cycle

    6 Topics

    55 mins

    Pega Customer Service 8.7 Visible to: All users
  • Learn about the most important stages in the implementation of the collections application. Starting with defining the criteria for the collections...

Common Data Model overview

  • Module

    Common Data Model overview

    3 Topics

    25 mins

    Pega Customer Service '24.1 Visible to: All users
  • The Common Data Model is a Pega-developed Data Model that supports the Pega Constellation versions of Pega Platform™ and Pega applications. The model...

Components

Designing for Pega projects

Designing an approval Process

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