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Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Challenges

    1 hr 30 mins

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Government Platform Technical Applications

  • Mission

    Pega Government Platform Technical Applications

    1 Mission

    6 Challenges

    8 hrs 9 mins

    Pega Government Platform 8.7 Visible to: All users
  • Pega Government Platform™ provides a comprehensive set of building blocks to accelerate the development of public sector applications. This mission...

Pega Lead System Architect Readiness Assessment

  • Mission

    Pega Lead System Architect Readiness Assessment

    30 mins

    Pega Platform 8.3 Visible to: All users
  • This assessment checks knowledge on more advanced configuration topics such as Mobility, Performance, and Authentication.

Pega Platform Design Extended

  • Mission

    Pega Platform Design Extended

    3 Modules

    4 hrs 5 mins

    Pega Platform '23 Visible to: All users
  • The Pega Platform Design Extended mission is an advanced mission for Certified Pega Senior System Architects (SSAs) who are ready to take on the...

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Modules

    3 hrs 20 mins

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Preparation for 1:1 Customer Engagement Implementation

  • Mission

    Preparation for 1:1 Customer Engagement Implementation

    3 Modules

    11 Challenges

    7 hrs

    Visible to: All users
  • Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...

Robotic Solution Development for Citrix

  • Mission

    Robotic Solution Development for Citrix

    3 Modules

    3 Challenges

    3 hrs 35 mins

    Pega Robotic Automation 19.1 Visible to: All users
  • Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Senior System Architect

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