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Automating actions when a property value changes

Background processing

Building the customer analytical data model

  • Module

    Building the customer analytical data model

    9 Topics

    1 hr 55 mins

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • Module

    Building the Customer Insights Cache

    9 Topics

    1 hr 45 mins

    Pega Customer Decision Hub '23 Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Business administration

  • Module

    Business administration

    7 Topics

    45 mins

    Pega Workforce Intelligence Visible to: All users
  • In this module, learn how to configure the Pega Workforce Intelligence™ portal to meet your business needs. The Administration tab is where you can...

Call transfers

  • Module

    Call transfers

    2 Topics

    15 mins

    Visible to: All users
  • Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...

Case structure design

CDH architecture and design

  • Module

    CDH architecture and design

    4 Topics

    30 mins

    Pega Customer Decision Hub 8.5 Visible to: All users
  • In this module, you learn what Reference Architectures are and their place in the sales and delivery cycle. Using the Reference Architectures in Pega...

Circumstancing Case processing

Citrix robotic project design

  • Module

    Citrix robotic project design

    1 Topic

    25 mins

    Pega Robotic Automation 19.1 Visible to: All users
  • Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

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