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Claim navigation in Pega Smart Claims Engine

  • Module

    Claim navigation in Pega Smart Claims Engine

    5 Topics

    1 hr 20 mins

    Pega Smart Claims Engine for Healthcare 8.6 Visible to: All users
  • This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...

Coexistence for Constellation service requests

  • Module

    Coexistence for Constellation service requests

    5 Topics

    40 mins

    Pega Customer Service 8.8 Visible to: All users
  • Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...

Coexistence for Theme UI-Kit service requests

  • Module

    Coexistence for Theme UI-Kit service requests

    4 Topics

    30 mins

    Pega Customer Service '23 Visible to: All users
  • Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use your Pega Customer Service...

Conduct usability testing

Conducting load testing

  • Module

    Conducting load testing

    3 Topics

    23 mins

    Pega Platform 8.3.1 Visible to: All users
  • Load testing is an important part of preparing any application for production deployment. It helps identify performance issues that may only become...

Configuring a CTI Link

  • Module

    Configuring a CTI Link

    2 Topics

    15 mins

    Visible to: All users
  • The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...

Configuring an application overlay

  • Module

    Configuring an application overlay

    2 Topics

    15 mins

    Visible to: All users
  • An application overlay defines the scope in which business users can implement business changes, such as managing actions or modifying business rules...

Configuring Pega Call

  • Module

    Configuring Pega Call

    5 Topics

    50 mins

    Visible to: All users
  • The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...

Creating a Pega Platform application

Creating a case from email

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