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  • Challenge

    Adding data records to a data object

    4 Tasks

    10 mins

    Visible to all users
  • When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...

  • Challenge

    Auditing changes to the value of fields

    2 Tasks

    5 mins

    Visible to all users
  • GoGoRoad provides roadside assistance services. For a Roadside assistance case type, a driver selects the payment type — credit card or cash. The...

  • Challenge

    Creating a data object

    3 Tasks

    10 mins

    Visible to all users
  • When submitting a service request through the MyTown311 application, residents first enter information about the issue into the Description field. The...

  • Challenge

    Creating a data relationship

    3 Tasks

    15 mins

    Visible to all users
  • The mayor of myTown asks you, the town projects manager, to enable residents who report problems online to enter contact information and list any...

  • Challenge

    Creating calculated fields

    3 Tasks

    15 mins

    Visible to all users
  • The MyTown mayor and the services coordinator want to track the amount of time that crews spend on repair phases. New fields in the Perform Repair...

  • Challenge

    Creating fields in views

    3 Tasks

    20 mins

    Visible to all users
  • Now that the stages and steps for the MyTown311 Service Request case life cycle are configured, the Mayor and the Services coordinator have determined...

  • Challenge

    Creating users and roles

    5 Tasks

    10 mins

    Visible to all users
  • GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

  • Challenge

    Saving data to a system of record

    4 Tasks

    10 mins

    Visible to all users
  • The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...

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