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Activities
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Module
Activities
2 Topics
25 mins
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Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Additionally, discover when to use an...
Approving cases with an authority matrix
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Module
Approving cases with an authority matrix
2 Topics
25 mins
Pega Platform 8.2 -
Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...
Background processing
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Module
Background processing
3 Topics
35 mins
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Learn how the background processing capabilities in Pega Platform™ allow you to offload tasks to help improve throughput and efficiency. Learn how to...
Configuring cascading approvals with an authority matrix
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Module
Configuring cascading approvals with an authority matrix
2 Topics
20 mins
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Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...
Circumstancing case processing
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Module
Circumstancing case processing
4 Topics
40 mins
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Create variations of a rule that can be executed in specific circumstances, to better tailor application behavior to variations identified by the...
Decision tables and trees
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Module
Decision tables and trees
7 Topics
1 hr 40 mins
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Decision tables and decision trees are fundamental to enforcing business decisions. You can use these decision rules in flows, routers, activities...
Duplicate and temporary cases
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Module
Duplicate and temporary cases
4 Topics
30 mins
Pega Platform -
Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is...
Extending service-level agreement configurations
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Module
Extending service-level agreement configurations
2 Topics
30 mins
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In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...
Flow action processing
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Module
Flow action processing
2 Topics
25 mins
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In Pega Platform™, you can add pre- and post-processing actions to a flow action to manipulate data. These actions enable you to add related tasks to...
Managing concurrent case access
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Module
Managing concurrent case access
1 Topic
15 mins
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Learn how Pega Platform™ manages multiple users accessing the same case, and configure case locking to avoid potential conflicts in production...