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  • Challenge

    Adding data records to a data object

    4 Tasks

    10 mins

    Visible to all users
  • When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...

  • Challenge

    Creating a data relationship

    3 Tasks

    15 mins

    Visible to all users
  • The mayor of myTown asks you, the town projects manager, to enable residents who report problems online to enter contact information and list any...

  • Challenge

    Creating fields in views

    3 Tasks

    20 mins

    Visible to all users
  • Now that the stages and steps for the MyTown311 Service Request case life cycle are configured, the Mayor and the Services coordinator have determined...

  • Challenge

    Designing a mobile app experience

    5 Tasks

    15 mins

    Visible to all users
  • GoGoRoad wants to allow customers to create an assistance request case from their mobile device. Customize the User mobile app channel to design a...

  • Challenge

    Designing a mobile app UI

    3 Tasks

    15 mins

    Visible to all users
  • GoGoRoad's customer experience team wants to provide mobile users with a mobile-oriented interface to present nearby service providers. Instead of...

  • Challenge

    Manipulating application data

    3 Tasks

    20 mins

    Visible to all users
  • To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...

  • Challenge

    Saving data to a system of record

    4 Tasks

    10 mins

    Visible to all users
  • The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...

  • Challenge

    Setting default property values

    4 Tasks

    10 mins

    Visible to all users
  • The program manager at GoGoRoad wants to ensure proper staffing levels in the call center to avoid service delays. The project manager wants a report...

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