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Application Development

Application quality practices

  • Module

    Application quality practices

    5 Topics

    40 mins

    Visible to all users
  • This module provides an overview of application quality and application testing processes. It explains the significance of building test cases that...

Creating a new Cosmos application

  • Module

    Creating a new Cosmos application

    2 Topics

    30 mins

    Visible to all users
  • Learn to use the New Application wizard to quickly create a Cosmos application and distinguish Cosmos in the application stack. 

Creating and executing scenario-based test cases

DevOps

  • Module

    DevOps

    5 Topics

    52 mins

    Visible to all users
  • This module outlines the concepts, importance, and the implementation of DevOps practices.

Digital messaging

  • Module

    Digital messaging

    4 Topics

    30 mins

    Visible to all users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Email bot cases and responses

  • Module

    Email bot cases and responses

    2 Topics

    25 mins

    Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Module

    Email Manager portal

    5 Topics

    55 mins

    Visible to all users
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Intelligent routing

  • Module

    Intelligent routing

    4 Topics

    1 hr

    Visible to all users
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Managing roles and users in Deployment Manager

  • Module

    Managing roles and users in Deployment Manager

    3 Topics

    17 mins

    Visible to all users
  • In this module, you learn about the following aspects of Deployment Manager:

    • Using the privileges that control access to the features available on...

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