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Mission

Pega Lead System Architect Readiness Assessment

  • 30 mins

This assessment checks knowledge on more advanced configuration topics such as Mobility, Performance, and Authentication.

Module

Configuring a web chatbot

  • 2 Topics

  • 20 mins

In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer...

Module

Creating customer service data sources

  • 1 Topic

  • 10 mins

As you create more service cases you may find that you want to organize service cases by categories. Using categories makes it easier for customer...

Module

Integrating external data

  • 2 Topics

  • 20 mins

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Challenge

Create an Intent When record

  • 3 Tasks

  • 20 mins

As a system architect, you have a requirement that an Open new account service case should be suggested when someone has a balance of greater to or...

Challenge

Creating a composite tab

  • 3 Tasks

  • 5 mins

As a system architect, you have a requirement to create a new tab to display the first name, last name, and mobile phone number for a contact in a...

Challenge

Suggesting a service case using Customer Decision Hub

  • 3 Tasks

  • 15 mins

You are configuring a Pega Customer Service™ application for U+ Bank. The bank wants to sign up high-value customers, those with a Customer Lifetime...

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