Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.

The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...

Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...

The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...