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Adding optional actions to a workflow

Viewing data in memory

Attaching PDF files to a case

Application Development

Managing application development

Approvals and SLAs

  • Module

    Approvals and SLAs

    3 Topics

    35 mins

    Visible to all users
  • Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...

Routing assignments to users

Completing work on time

Automating decisions with decision tables

Automating decisions with decision trees

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