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  • Mission

    Case Management Intermediate

    5 Modules

    4 Challenges

    5 hrs 55 mins

    Visible to all users
  • Continue learning about case management using Pega Platform™.

  • Module

    Approving cases with an authority matrix

    2 Topics

    25 mins

    Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

  • Module

    Circumstancing

    4 Topics

    55 mins

    Visible to all users
  • Applications often need to customize behavior to match the needs of a specific situation or circumstance. For example, a call center may need to...

  • Module

    Circumstancing case processing

    7 Topics

    1 hr

    Visible to all users
  • Create variations of a rule that can be executed in specific circumstances, to better tailor application behavior to variations identified by the...

  • Module

    Configuring case approvals with an authority matrix

    2 Topics

    20 mins

    Visible to all users
  • Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...

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