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Mission
Case Management Intermediate
5 Modules
4 Challenges
5 hrs 55 mins
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Continue learning about case management using Pega Platform™.
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Module
Activities
3 Topics
40 mins
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Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications.
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Module
Application migration
5 Topics
40 mins
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An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
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Module
Application rulesets
3 Topics
35 mins
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Learn how to configure an application ruleset to package for distribution and learn about the impact the configuration has during development and run...
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Module
Application versioning
3 Topics
30 mins
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Pega Platform™ provides the ability to preserve a version of an application. You can edit application functionality in a new version of the...
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Module
Approving cases with an authority matrix
2 Topics
25 mins
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Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...
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Module
Background processing
10 Topics
1 hr 5 mins
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Learn how the background processing capabilities in Pega Platform™ allow you to offload tasks to help improve throughput and efficiency. Students...
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Module
Circumstancing
4 Topics
55 mins
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Applications often need to customize behavior to match the needs of a specific situation or circumstance. For example, a call center may need to...
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Module
Circumstancing case processing
7 Topics
1 hr
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Create variations of a rule that can be executed in specific circumstances, to better tailor application behavior to variations identified by the...
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Module
Configuring case approvals with an authority matrix
2 Topics
20 mins
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Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...