Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Design reports to analyze case data and provide insight into processes and workflows.

Screen monitors provide a visual display of UI, but some users require an accessibility device that presents the UI in another manner. Accessibility...

Pega Platform™ applications can be configured to meet localization needs for work in different languages and time zones.

In the Pega Cosmos design system, the information architecture of a case is optimized so that users can quickly understand the case's most critical...

Pega Cosmos design system introduces a new end-user experience for the case creation form. You also learn how to customize the layout and behavior of...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...

This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...