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Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    7 Modules

    5 Challenges

    3 hrs 54 mins

    Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Low-Code App Factory

  • Mission

    Pega Low-Code App Factory

    4 Modules

    1 hr 38 mins

    Visible to all users
  • At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...

Application migration

  • Module

    Application migration

    5 Topics

    40 mins

    Visible to all users
  • An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...

Application rulesets

  • Module

    Application rulesets

    3 Topics

    35 mins

    Visible to all users
  • Learn how to configure an application ruleset to package for distribution and learn about the impact the configuration has during development and run...

Application versioning

  • Module

    Application versioning

    3 Topics

    30 mins

    Visible to all users
  • Pega Platform™ provides the ability to preserve a version of an application. You can edit application functionality in a new version of the...

Creating a case from email

Debugging system performance

  • Module

    Debugging system performance

    4 Topics

    1 hr 15 mins

    Visible to all users
  • Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...

Digital messaging

  • Module

    Digital messaging

    4 Topics

    30 mins

    Visible to all users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Email bot cases and responses

  • Module

    Email bot cases and responses

    2 Topics

    25 mins

    Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Module

    Email Manager portal

    5 Topics

    55 mins

    Visible to all users
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

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