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Looking for instructor-led training?
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Mission
Case Management Foundation
13 Modules
13 Challenges
9 hrs 5 mins
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Begin your journey to learn about Pega’s Case Management capability.
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Mission
Case Management Intermediate
5 Modules
4 Challenges
5 hrs 55 mins
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Continue learning about case management using Pega Platform™.
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Challenge
Adding a duplicate case type search
3 Tasks
10 mins
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InsCorp wants to ensure that only one assistance request case is processed for each request. Customers that send assistance requests might have...
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Challenge
Adding optional actions to a workflow
2 Tasks
5 mins
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InsCorp wants to ensure that customers can cancel service requests at any time. Add the Cancel request process as a case-wide optional action to...
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Challenge
Approving work
2 Tasks
5 mins
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The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
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Challenge
Attaching PDF files to a case
3 Tasks
10 mins
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After roadside assistance services have been provided, customers with standard coverage receive a receipt for the service charge, including a...
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Challenge
Automating decisions with decision tables
3 Tasks
10 mins
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score and loan...
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Challenge
Automating decisions with decision trees
3 Tasks
10 mins
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score, loan...
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Challenge
Configuring a cascading approval with a reporting structure
3 Tasks
10 mins
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GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
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Challenge
Configuring case approvals with an authority matrix
4 Tasks
10 mins
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As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...