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Next-Best-Action in an omnichannel environment

  • Module

    Next-Best-Action in an omnichannel environment

    2 Topics

    25 mins

    Visible to: All users
  • Pega’s omni-channel AI delivers the right action at every customer touch by crunching millions of data points in real-time.

    Learn how you can use...

Next-Best-Action on digital

Nurturing leads and opportunities

Offline projects explained

  • Module

    Offline projects explained

    4 Topics

    45 mins

    Pega Mobile Client Visible to: All users
  • Before you begin any offline-related project with Pega Mobile Client™, learn how offline-enabled applications represent a significant paradigm shift...

Optimizing AI in the NBA Framework

  • Module

    Optimizing AI in the NBA Framework

    2 Topics

    30 mins

    Pega Customer Decision Hub 8.7 Visible to: All users
  • Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors. Input fields that are not directly...

Optimizing your next-best-action strategy

  • Module

    Optimizing your next-best-action strategy

    3 Topics

    30 mins

    Visible to: All users
  • Learn how to check the health of Pega Customer Decision Hub™ and improve the effectiveness of your next best actions.

    Impact Analyzer, Scenario...

Organization of work for robots

  • Module

    Organization of work for robots

    6 Topics

    55 mins

    Pega Robot Manager 8.8 Visible to: All users
  • Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...

Organizing your sales organization into territories

Outlook and Webex integration

  • Module

    Outlook and Webex integration

    2 Topics

    12 mins

    Pega Sales Automation 8.7 Visible to: All users
  • The Pega Sales Automation™ Outlook add-in leverages the Pega Intelligent Virtual Assistant (IVA), which uses sentiment analysis and natural language...

Sharing action details with third-party distributors

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