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Refining an Agile Workbench backlog

Debugging application errors

Automating actions when a property value changes

Creating and managing teams of users

Circumstancing rules on a single variable

Circumstancing rules on multiple variables

Configuring intelligent routing

  • Challenge

    Configuring intelligent routing

    2 Tasks

    10 mins

    Visible to all users
  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Configuring rule resolution

Configuring the Email Manager portal

  • Challenge

    Configuring the Email Manager portal

    2 Tasks

    15 mins

    Visible to all users
  • The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

Creating a case from an email

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