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2 hrs 25 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
During the employee evaluation process, employees undergo an evaluation period to regularly assess their performance as new hires. To check the status...
U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
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