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Preparation for 1:1 Customer Engagement Implementation

  • Mission

    Preparation for 1:1 Customer Engagement Implementation

    2 Modules

    9 Challenges

    6 hrs 30 mins

    Visible to all users
  • Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...

Access control

Gaining insight into business efficiency

Application security

Attribute-based access control

  • Module

    Attribute-based access control

    5 Topics

    1 hr 5 mins

    Visible to all users
  • Configure attribute-based access control to enforce security requirements for a specific case or data instance, based on case or session data.

Building the customer analytical data model

  • Module

    Building the customer analytical data model

    9 Topics

    1 hr 55 mins

    Visible to all users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Designing reports with multiple sources

Organizing and managing access to case attachments

  • Module

    Organizing and managing access to case attachments

    3 Topics

    25 mins

    Visible to all users
  • Cases may require that users upload documents required to process and resolve the case. To organize attachments, developers can create attachment...

Preparing Customer Decision Hub for development

  • Module

    Preparing Customer Decision Hub for development

    3 Topics

    40 mins

    Visible to all users
  • Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...

Reviewing log files

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