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Supporting agents with help content

Achieving better results with Pega Sales Coach

  • Module

    Achieving better results with Pega Sales Coach

    1 Topic

    10 mins

    Visible to: All users
  • Pega Sales Coach™ uses AI to evaluate seller performance by analyzing distinct actions that a typical sales representative takes each day. Pega Sales...

Gaining insight into business efficiency

Enabling accessibility features in applications

Activities

Activities and Automations

  • Module

    Activities and Automations

    3 Topics

    35 mins

    Visible to: All users
  • Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Discover when to use an Automation...

Adapters

Adaptive analytics overview

  • Module

    Adaptive analytics overview

    4 Topics

    35 mins

    Visible to: All users
  • Pega Adaptive Decision Manager (ADM) is a component that allows you to build self-learning adaptive models that continuously improve predictions. ADM...

Adaptive models

  • Module

    Adaptive models

    3 Topics

    40 mins

    Visible to: All users
  • Online, adaptive models are crucial to next-best-action decision strategies in Pega Customer Decision Hub™. Adaptive Decision Manager is a key...

Adding an external data source to a data type

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